bbajje Privacy Policy

Introduction and Scope

bbajje (referred to hereinafter as "we", "our", or "the Platform") operates an online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of users ("you" or "user") of our website bbajje.cam and related services.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies to both registered and unregistered users of the bbajje.cam website. Please read this Policy in full before creating your account.

What Information We Collect

bbajje may collect the following types of information:

2.1 Identity Information

• Full name and national ID card or passport number
• Date of birth (for age verification — only users aged 21 and above may use the platform)
• Email address and username
• Contact information provided at the time of registration

2.2 Financial Information

• bKash, Nagad, or Rocket number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site access and navigation logs
• Session time and click patterns

2.4 Gaming Activity Information

• Betting history and bonus usage information
• Preferred games and playing style
• Win and loss records and account balance changes

How We Collect Information

bbajje collects your information in several ways:

• Direct Submission: You voluntarily provide your information when you register an account, fill out forms, or seek assistance via live chat.
• Automatic Collection: When you use our website, our systems automatically log technical information — such as IP address, browser information, and session data via cookies.
• Payment Processors: Transaction confirmation information from payment gateways reaches us during deposits and withdrawals.
• Third-Party Verification Services: During the age and identity verification process, some information may be collected through independent verification services.

Purpose of Using Information

We use your information only for the following legitimate purposes:

• Account Management: Creating, maintaining, and securing your bbajje account.
• Service Delivery: Providing you with access to betting, casino games, and promotional benefits.
• Financial Transactions: Processing all transactions including accepting deposits, processing withdrawals, and issuing bonuses.
• Customer Support: Our 24/7 live chat support team uses your information to provide effective assistance in resolving your issues.
• Security and Fraud Prevention: Detecting and preventing unauthorized account access, money laundering, and other fraudulent activities.
• Responsible Gaming: Monitoring your gaming behavior to identify potentially problematic playing patterns and provide necessary support.
• Service Improvement: Continuously improving our platform, game offerings, and user experience.
• Communications: Sending important service notifications, security alerts, and account updates.

Data Storage and Security

bbajje gives the highest priority to protecting your personal information. We have adopted industry-standard security measures:

5.1 Encryption and Technical Protection

• All data transmissions are secured with SSL/TLS encryption.
• Stored information is kept secure using modern encryption technology.
• Payment information is processed in a PCI-DSS compliant manner.

5.2 Access Control

• Only authorized staff may access your information, and only when necessary.
• All staff are trained on data protection rules and are bound by confidentiality agreements.

5.3 Data Retention Period

We retain information for as long as your account is active and for as long as necessary to meet applicable legal obligations after account closure. Information related to anti-money laundering and fraud prevention may be retained for an extended period.

Sharing Information with Third Parties

bbajje does not sell your personal information. However, necessary information may be shared with trusted third parties in the following limited circumstances:

• Payment Processors: With the relevant financial institutions for processing bKash, Nagad, Rocket, and bank transfers.
• Game Software Providers: Providers such as Pragmatic Play, JILI, PG Soft, and Spribe may receive the minimum information necessary for game operation.
• IT and Security Services: Trusted technology partners for managing the platform's infrastructure.
• Legal Obligations: To the relevant authorities in response to a valid legal directive or court order.

All third-party partners are contractually bound to uphold our privacy standards and are obligated to use the information they receive only for the specified purpose.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the bbajje.cam website. Cookies are small data files stored in your browser.

7.1 Cookies We Use

• Essential Cookies: For maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: For remembering your preferred language, theme, and settings.
• Analytics Cookies: For collecting anonymous statistics to monitor and improve website usage.

7.2 Cookie Control

You can manage or delete cookies from your browser settings. However, disabling certain essential cookies may affect the full functionality of the website. For browser instructions, refer to your browser's help section.

Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Know: Contact our support team to find out what information we hold about you.
• Right to Correction: You may request correction of incorrect information through account settings or via the support team.
• Right to Deletion: After closing your account, you may apply to have information deleted that falls outside legal retention obligations.
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Unsubscribe: Inform the support team to stop receiving promotional emails or notifications.

To exercise these rights, contact our 24/7 live chat support or send an email to [email protected].

Child Protection Policy

bbajje strictly prohibits participation by minors. Our platform is for users aged 21 and above only.

We do not intentionally collect any personal information from anyone under the age of 18. Age verification is mandatory during the registration process. If we become aware that a minor is using or has attempted to use our services, we will immediately close the relevant account and delete all collected information.

If parents believe their child has used our services without authorization, please contact [email protected] immediately.

Policy Changes and Contact

bbajje may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and update the "Last Updated" date at the top of this page.

Continuing to use our services after changes have been made will be considered as your acceptance of the updated policy. It is therefore advisable to check this page periodically.

10.1 Contact Us

For any questions, concerns, or information-related requests regarding this Privacy Policy:

• Through the website's 24/7 live chat support (speak in Bengali)
• Email: [email protected]

We generally aim to respond to your request within business days. Complex requests may take a little longer.

Visit our About Us page for information on all our services. Read our Terms and Conditions to learn about the rules for playing at bbajje.

bbajje believes in responsible gaming. Keep your gaming experience safe and within limits. Visit our Responsible Gaming page to learn more.